The benefits afforded by the longitudinal collection and analysis of key institutional data are not new to enterprise IT managers nor to senior management more generally. Data warehousing and Business Intelligence (BI) dashboards are integral to the modern management mindset and part of the ‘enterprise IT’ architecture of many Higher Education Institutions and Further Education Colleges.
However some things are changing that pose questions about how business intelligence and the science of analytics should be put to use in customer facing enterprises.
Item InfoURL: http://publications.cetis.ac.uk/2012/513
Publication Date: November, 2012
Author(s): David Kay and Mark van Harmelen
Source: Cetis Analytics Series