RESEARCH SHOWS THAT EFFECTIVE TEACHER-STUDENT COMMUNICATION PROVIDES A PLATFORM IN WHICH STUDENTS ARE ENCOURAGED AND MOTIVATED TO GROW BOTH ACADEMICALLY AND PERSONALLY. INSTRUCTIONAL COMMUNICATION RESEARCHERS SUGGEST THAT IMPROVED STUDENT-FACULTY COMMUNICATION IS ABLE TO GENERATE POSITIVE EDUCATION OUTCOMES SUCH AS ENHANCED ASPIRATIONS, AFFIRMATION, CONFIDENCE, ACADEMIC AND COGNITIVE DEVELOPMENT, PERSISTENCE AND IMPROVED UNIVERSITY RETENTION. HOWEVER, REACHING OUT TO STUDENTS CAN PROVE TO BE DIFFICULT WHEN DEALING WITH LARGE AND DIVERSE STUDENT COHORTS. AS A RESULT, UNDERSTANDING THE NEEDS OF INDIVIDUAL STUDENTS IS OFTEN DIFFICULT, THUS DETERRING STUDENTS FROM ACTIVELY ENGAGING AND PARTICIPATING IN LEARNING ACTIVITIES. CONSEQUENTLY, STUDENTS LACK THE ABILITY TO CONNECT WITH TEACHING STAFF AND THEIR PEERS, THUS LOSING THE ABILITY TO SUCCEED IN THEIR STUDY. IN SOME CASES, THEY MAY EXPERIENCE STRESS AND A LACK OF SELF-CONFIDENCE AND MOTIVATION. IN THIS PAPER, WE DISCUSS FINDINGS OF A PILOT PROJECT WHERE WE INTRODUCE AN INTERVENTION PROCESS THROUGH A PERSONALIZED COMMUNICATION SYSTEM IN A LARGE POSTGRADUATE COURSE. THE SYSTEM IMPLEMENTED FACILITATES PERSONALISED COMMUNICATION THROUGH THE USE OF LEARNING ANALYTICS. IT INVOLVES THE IDENTIFICATION OF STUDENTS AT RISK WHERE INSTRUCTORS SEND BULK PERSONALISED EMAILS TO IDENTIFIED STUDENTS VIA A SYSTEM CALLED STUDENT RELATIONSHIP ENGAGEMENT SYSTEM (SRES) [2]. THIS MARKS THE BEGINNING OF ONGOING COLLABORATIVE MONITORING OF ACADEMIC AND PERSONAL PROGRESS. THROUGH COLLABORATION BETWEEN ACADEMIC AND PASTORAL SUPPORT MECHANISMS, INSTRUCTORS ARE ABLE TO REACH OUT TO STUDENTS WHO MIGHT ALSO BE EXPERIENCING STRESS AND OTHER MENTAL HEALTH ISSUES AND ENCOURAGE THEM TO SEEK APPROPRIATE PROFESSIONAL ASSISTANCE FROM THE UNIVERSITY. THERE ARE SEVERAL KEY BENEFITS TO THIS PROCESS, SUCH AS IMPROVED STUDENT ENGAGEMENT AND RETENTION, TAKING A PREVENTIVE APPROACH TO HELPING STUDENTS AT RISK, REACHING OUT AND STRENGTHENING RELATIONSHIP WITH STUDENTS WHO MAY BE EXPERIENCING PERSONAL ISSUES. IN THIS INVESTIGATION, WE AIM TO ANALYSE THE RESULTS FROM STUDENTS' PERFORMANCE, SURVEY AND INTERVIEW RESPONSES. IN THIS PAPER, WE ANALYSE AND PRESENT THE CURRENT FINDINGS BASED ON STUDENTS' RESPONSE TO THE PERSONALISED EMAILS.