THIS PAPER PRESENTS A MODEL OF A SYSTEM CAPABLE OF ADDRESSING THE TRAINING NEEDS IDENTIFIED BY THE UNIVERSITY OF TRAS-OS-MONTES E ALTO DOURO (UTAD). IN ADDITION TO SUPPORTING THE TYPICAL NEEDS OF DISTANCE LEARNING/EDUCATION (E.G., E-LEARNING), IT IS ALSO INTENDED THAT THE PROPOSED SYSTEM WILL COMPLEMENT THE TRADITIONAL CLASSROOM-BASED TEACHING. THIS MODEL WILL HAVE TWO MODULES: THE PHYSICAL/INFRASTRUCTURAL MODULE AND THE POLICIES/PRACTICES MODULE. THE PHYSICAL/INFRASTRUCTURAL MODULE WILL HAVE THE FOLLOWING (CONTROL AND MANAGEMENT) COMPONENTS OR MODULES: E-LEARNING PLATFORMS (E.G., MOODLE, SAKAI) WITH SIDE (A PLATFORM FOR TEACHING SUPPORT DEVELOPED AT UTAD) INTERCONNECTION; WEBSITE WITH EDUCATIONAL/TRAINING OFFER AND E-LEARNING EVENTS; MEDIA REPOSITORY; FILE STORAGE AND SHARING SERVICE; COLLABORATIVE/COOPERATIVE PLATFORM, FOR THE SHARING OF INFORMATION AND KNOWLEDGE; SCIENTIFIC REPOSITORY, FOR THE STORAGE AND SHARING OF WORK AND SCIENTIFIC RESEARCH, BOOKS, CONFERENCES, ETC.; FORUM; TICKET SERVICE/HELPDESK, TO HELP SOLVING PROBLEMS THAT MAY ARISE; CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SERVICE (MANAGEMENT, RELATIONSHIP AND CUSTOMER SATISFACTION-STUDENT, TEACHERS, OTHER); LEARNING ANALYTICS SYSTEM (COLLECTION OF INFORMATION ABOUT THE QUALITY OF TEACHING, EVOLUTION AND STUDENT ANALYSIS IN THE E-LEARNING MODE, ETC.). ADDITIONALLY, THERE WILL BE AN ASSESSMENT/EXAMINATION SPACE, A CONTENTS PRODUCTION STUDIO, AND A TRAINING STUDIO. THE POLICIES/PRACTICES MODULE INCLUDES THE INSTITUTION POLICIES, AND INCLUDING POLICIES FOR THE CREATION/DISSEMINATION OF CURSES, IMPLEMENTATION OF COURSE EVALUATION STRATEGIES AND CONTINUOUS IMPROVEMENT, TRAINING POLICIES, RECOGNITION OF THE MERIT AND EFFORT OF TEACHERS, THE TRAINING IN USING THE SYSTEM, THE POLICIES FOR THE CREATION OF PHYSICAL SPACES EQUIPPED WITH THE NECESSARY TOOLS (COMPUTERS, CAMERAS, VIDEO-CONFERENCING, ETC.), AMONG OTHER. IN LINE WITH THESE, UTAD HAS COME TO RECOGNIZE THAT E-LEARNING SHOULD BE PART OF ITS STRATEGY FOR ITS TRAINING OFFER AND, CONSEQUENTLY, IS BEING ADOPTING NEW POLICIES, NAMELY THROUGH THE SIGNING OF PROTOCOLS WITH OTHER INSTITUTIONS WITH MORE EXPERIENCE USING E-LEARNING. TO ACHIEVE THESE OBJECTIVES, A DETAILED REVIEW OF OTHER MODELS AND SYSTEMS THAT HAVE BEEN SUCCESSFULLY IMPLEMENTED IN OTHER INTERNATIONAL REFERENCE UNIVERSITIES WILL ALSO BE PRESENTED HERE.